Shipping & Returns
Standard Shipping: FREE (to US mainland addresses)
Your order should arrive in 3-7 business days from the date the order was shipped.
Express Shipping: $17.00
Your order should arrive 2-3 business days from the date the order was shipped. Orders must be placed by 12pm EST. Perfumes, Colognes, and Aroma Reeds may not be available for Express shipping as these cannot be shipped via Air Freight.
Priority Shipping: $25.00
Your order should arrive 1-2 business days from the date the order was shipped. Orders must be placed by 12pm EST. Perfumes, Colognes, and Aroma Reeds may not be available for Priority shipping as these cannot be shipped via Air Freight.
Standard Shipping: $23.00
Your order should arrive in 7 business days from the date the order was shipped.
Express Shipping: $29.00
Your order should arrive within 4 business days from the date the order was shipped. Orders must be placed by 12pm EST. Perfumes, Colognes, and Aroma Reeds may not be available for Express shipping as these cannot be shipped via Air Freight.
Priority shipping is not available for the US outer regions.
For Canadian orders, we provide one shipping option: The charge is a flat rate of $60.00. This includes additional GST & duty taxes. Shipping can take 3-7 business days from the date the order was dispatched. However, due to the international nature of the order, delays are common.
Shipping times and processing fees are subject to change and will be determined at time of order subject to the shipping options outlined above. Molton Brown cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.
Perfumes, colognes and home fragrance and aroma reed diffusers sprays may not be available for Express or Priority shipping as these cannot be shipped via Air Freight.
Unfortunately we are unable to ship Aroma Reeds and Room Fragrances to California - please contact Customer Service if you would like further information.
Unfortunately, we are unable to ship to PO box addresses of military bases (APO).
Tracking details of your order will be included in your dispatch confirmation email. Also as a registered customer you will also be able to locate these details from within your account area once dispatch has been confirmed. If you need help, submit a request to our Customer Service Team using this form, and they will do everything they can to help.
Faulty/Damaged Goods
If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. Please contact our Customer Service team via our contact us form. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available.
Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation.
Returns Procedure
All returns should be wrapped securely in the same packaging in which the items were originally received, with the order reference clearly displayed on the exterior. Where a return is required, we request that the goods be received at the below address within 30 days from the date of receipt. The cost of returning the goods is your responsibility.
Please note that our stores are unable to accept returns made from purchases online.
Our return address is:
Verst Logistics
2497 Wright Blvd Suite 100
Hebron, Kentucky, 41048
If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
We would recommend, including your pack slip if you still have it. Returns are made via traceable delivery and/ or that a proof of postage is obtained, in the unlikely event that we do not receive the parcel.
Orders which have qualified for a gift with purchase, and where the entire order is being returned, the free gift must also be returned in order for the goods to be exchanged/ refunded.
Exchanges will be processed within 2-5 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.
Where the goods have been received as a gift, items may be exchanged for alternative products or the amount can be applied to a Molton Brown gift card.
Where a refund is due, this will be processed onto the credit/ debit or Molton Brown gift card with which the purchase was made, within 2-5 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the card issuing bank.
Where the original purchase was made using a Molton Brown card and another form of payment; any refund owed will be credited to the Molton Brown card in the first instance. If the total to be refunded is more than originally paid by Molton Brown card, any remaining refund balance will be refunded to the other method of payment used.